Everest Active

You can return items within 30 days of receiving your order, as long as they are unworn, unwashed, with tags attached, and in their original packaging.

Yes, unless they are marked Final Sale. Final Sale items are non-returnable

Contact our Customer Support team with your order number. You’ll be given return instructions and the correct return address.

Customers pay for return shipping unless the item is faulty, damaged, or incorrect. We recommend using a trackable service.

Yes. Gift cards, final-sale items, and personalized or custom-made products cannot be returned unless faulty.

Returns must pass inspection. If items are worn, used, or in poor condition, they may be declined. However, you are entitled to a refund, repair, or replacement if a product is faulty, not fit for purpose, or not as described.

Refunds are processed within 5–10 business days after we receive and inspect your return.

Refunds are sent back to your original payment method.

Original shipping fees are not refundable unless your order was faulty, damaged, or incorrect.

Yes. If an item is returned in less-than-perfect condition but still eligible, a partial refund may be issued.

Contact us within 7 days of delivery with proof of purchase and photos/videos of the issue.

Items with manufacturing defects, shipping damage, or products not as described.

Proof of purchase (order number or receipt) and clear photos/videos of the fault.

If you receive a faulty or damaged item, please contact our customer support team within 7 days of delivery. Provide your order number, proof of purchase, and clear photos/videos of the fault. Our team will review your claim and provide instructions for the next steps.

Once your claim is approved, you may choose between:

• A replacement item (subject to stock availability), or
• A full refund issued to your original payment method.

Yes. All claims for faulty or damaged items are subject to inspection and approval by our team. Refunds or replacements will only be processed once the item has been reviewed and confirmed to be faulty under our policy and the Australian Consumer Law.

Yes, international orders can be returned under the company’s standard return conditions.

The customer is responsible unless the item arrived faulty, damaged, or otherwise incorrect.

Allow 10–20 business days for an international return due to shipping and customs clearance delays.

No. Duties, taxes, or import charges are non-refundable.

Yes, within 12 hours of purchase, if your order has not already been shipped.

We will update you by email once your return is received and again when your refund is processed.

Yes, during holidays (e.g., Christmas) returns are extended to 45 days.

Returns and refunds are not permitted on custom or personalised items unless they are faulty.

Keep your return tracking details until your refund is confirmed.